JOB SUMMARY:
To coordinate and supervise the activities of the Patient Services
Representatives.
ESSENTIAL JOB FUNCTIONS:
-
Supports and assists with the
development and actualization of the department’s goals
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Completes all task requirements of the
Patient Representative role.
-
Supervises Patient Representatives and
support staff as follows:
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Manages disciplinary actions
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Manages day to day workflow
activities
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Performs all aspects of the PMP
process and coaching required
-
Coordinates all work schedule
activity
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Functions as the liaison between upper
management and staff.
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Participates in establishing
departmental policy.
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Ensures Standard Operating Procedures
for work group are maintained.
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Actively participates in process
improvement projects.
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Monitors work outcomes and provide
metric data for upper management.
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Assists, guides, and instructs support
staff with non-routine policy interpretations or transaction problems
which require resolution.
-
Actively participates in and promotes
the development of self and others.
-
Adheres to internal controls established
for department.
-
Performs related duties as assigned.
REQUIRED EDUCATION / EXPERIENCE:
Associate’s degree or equivalent experience and four years related
experience.
EQUIPMENT:
Standard office equipment.
WORKING ENVIRONMENT/LOCATION OF POSITION:
Standard hospital, clinical, laboratory
and/or office environments.
OTHER:
Specific job requirements or physical
location of some positions allocated to this classification, may render this
position security sensitive, and thereby subject to the provisions of
Section 51.215, Texas Education Code.
ANY QUALIFICATIONS TO BE CONSIDERED AS
EQUIVALENTS IN LIEU OF STATED MINIMUMS REQUIRE THE PRIOR APPROVAL OF THE
VICE PRESIDENT FOR HUMAN RESOURCES AND EMPLOYEE SERVICES.
