JOB SUMMARY:

To coordinate the day to day operations of the UTMB Outpatient Clinics, including the areas of human resource management, staff development, financial management of assigned programs, and project management. Assists the Director, Clinical Operations in the achievement of departmental goals and objectives.

ESSENTIAL JOB FUNCTIONS:

Human Resource Management:

• Defines Ambulatory Resource Group (ARG) requirements for Outpatient Service Associate (OSA) staffing and position competencies for the campus clinics.
• Provides oversight of all hiring for clinic OSAs, including recruitment, selection, and orientation.
• Provides oversight of ad hoc staffing for campus clinics, including assessment of requirements and scheduling.
• Supervises the activities of OSAs assigned to the ARG and the staff assigned.
• Objectively evaluates and documents staff performance and implements corrective action as appropriate.
• Identifies and adheres to appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.

Staff Development:

• Assesses training needs in consultation with management to develop the human resources in order to accomplish the strategic goals of the department and university.
• Develops curriculum and training programs to meet user needs.
• Plans, organizes, implements, and evaluates all training needs.
• Establishes schedule for implementation of classes.
• Evaluates current procedures, policies and practices to develop and implement alternate methods designed for improvement of work.
• Maintains communication with users and those impacting systems.
• Provides quality assurance of existing programs.

Financial Management:

• Provides oversight of planning, programs and budgets associated with assigned areas.
• Monitors revenue and expense budgets on an on-going basis and takes appropriate action to ensure that area is within budget guidelines.
• Ensure representation of outpatient clinics when working with other components of UTMB, including but not limited to Physicians’ Billing Services, Hospital Patient Financial Services, Contracting, and Information Services.
• Collaborates with other areas to improve revenue cycle and ensure compliance with contracting terms, Medicare, Medicaid and other regulations. 
• Anticipate and address issues that arise to improve clinic workflow.

Project Management:

• Assists in developing and implementing a culture change in the clinics.
• Collaborates with management team to improve processes and exchange information. 
• Identifies and supports process improvement in clinic operations. 
• Identifies and supports patient satisfaction through Press Ganey reporting, customer service training, addressing patient needs, and process improvement of clinic process. 

• Represents outpatient clinics on task forces, work groups, or committees as requested.
• Prioritizes workload to ensure that projects are completed according to agreed upon deadlines.
• Updates appropriate staff of the project(s) progress as appropriate.
• Works diligently with other departments on various projects as needed.

MARGINAL OR PERIODIC JOB FUNCTIONS:

• Performs related duties as required.

REQUIRED EDUCATION / EXPERIENCE:

Bachelor's degree or equivalent in related field, and five (5) years of related experience.

EQUIPMENT:

Standard office equipment.

WORKING ENVIRONMENT:

Standard hospital, clinical and/or office environment.

OTHER:

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.