Job Code:	1540
Job Title:	Patient Representative II
Creation Date:	05/01/86
Revision Date:	08/05/02
FLSA Status:	Non-Exempt

Job Summary:

To provide the coordination necessary for the establishment and maintenance of a centralized area and an open line of communication between patients and the administrative areas at the University of Texas Medical Branch.

Major Duties / Critical Tasks:

• Maintains a centralized and consistent patient grievance mechanism.
• Consults with patients or patients' families in order to identify any sources of difficulty in obtaining services.
• Communicates any problems to all departments involved and follows through until satisfactory solutions are found.
• Makes referrals to appropriate departments and services within the hospital.
• Acts as liaison between hospital administration, and medical and nursing staff, patients and their relatives, and hospital personnel at all levels.
• Designs, implements, and updates all departmental standards which govern the Patient Relations department.
• Adheres to internal controls established for department.
• Performs related duties as required.

Required Education / Experience:

Associate's degree or equivalent in related field and two years related experience.

Equipment:

Standard office and audiovisual equipment.

Working Environment:

Other: 

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. 

Any qualifications to be considered as equivalents in lieu of stated minimums require the prior approval of the Chief Human Resources Officer.