| Job
Code: |
1541
|
| Job
Title: |
Patient
Representative I
|
| Creation
Date: |
05/01/86
|
|
| Revision
Date: |
08/05/02
|
| FLSA
Status: |
Non-Exempt |
Job Summary:
To provide assistance in all phases and activities associated with the patient relations programs.
Major Duties / Critical Tasks:
-
Interviews patients who need service and provides information about patient services.
-
Interprets the institution's policies and procedures.
-
Documents and reports results of patient interviews.
-
Consults with patients or patients' families to identify any sources of difficulty in obtaining services.
-
Communicates any problems to all departments involved and follows through until satisfactory solutions are found.
-
Relays information concerning problems to patients and staff members.
-
Makes referrals to appropriate departments and services within the hospital.
-
Analyzes and evaluates services rendered to improve the quality of patient care.
-
Adheres to internal controls established for department.
-
Performs related duties as required.
Required Education / Experience:
Associate's degree or
equivalent in related field and no experience required.
Equipment:
Standard office and audiovisual equipment.
Working Environment:
Standard office environment.
Other:
Specific job requirements or physical location of some positions allocated to
this classification, may render this position security sensitive, and thereby
subject to the provisions of Section 51.215, Texas Education Code.
Any
qualifications to be considered as equivalents in lieu of stated minimums
require the prior approval of the Chief Human Resources Officer.
