To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.

Major Duties / Critical Tasks:

• Assists with patient flow within assigned outpatient clinic setting.
  • Responds in a timely manner to call-lights.
  • Provides comfort measures to patient / family.
• Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
  • Obtains vital signs.
  • Uses aseptic techniques and infection control measures in the performance of duties.
  • Accurately collects excretory specimens, such as urine and feces.
  • Obtains blood samples by venipuncture.
  • Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
  • Measures and records intake and output as ordered.
  • Prepares and assists patients undergoing treatments, examinations, and procedures.
  • Recognizes patient care priorities, treatment plan, objectives, and potential crisis.
  • Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
  • Recognizes and communicates patient needs and unusual occurrences with patients / families.
• Accurately documents / communicates interventions and measurements.
  • Communicates relevant information to appropriate health care provider.
  • Under supervision, completes accurate, concise, and legible documentation on patient clinic record.
• Assists in the maintenance of equipment, supplies, and the environment. 
  • Assists in maintaining a clean and safe environment.
  • Checks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability.
  • Cleans equipment and returns to its proper place.
  • Reports equipment and supplies needing replaced or repaired.
  • Stocks rooms, carts, cabinets, etc. as assigned / requested.
• Respects and supports patient rights.
  • Serves as patient / family advocate.
  • Practices principles of patient and employee confidentiality.
  • Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate. 
• Practices positive customer peer relations.
  • Consistently communicates in a professional and courteous manner.
  • Reports and seeks assistance in dealing with guest complaints / concerns.
  • Establishes and maintains a positive rapport with patient / family and co-workers.
  • Consistently responds to customer requests / needs in an appropriate manner.
• Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.
• Demonstrates acceptable productivity and practices cost containment.
  • Prioritizes and completes all work in an effective and efficient manner.
  • Demonstrates initiative, resourcefulness, and flexibility.
  • Effectively and efficiently uses time, equipment, and supplies.
• Functions as an interdependent and supportive team member.
  • Provides support and assistance, as appropriate.
  • With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
  • Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.
  • Accepts responsibility for own growth / development.
  • Participates in in-services and ongoing education programs.
  • Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.
  • Exchanges constructive feedback with peers and others.
  • Conducts self-evaluation and participates in developmental goal setting.
• Performs related duties as assigned.

High school or equivalent. Certified Medical Assistant or two years of related experience. CPR Certification required.

Equipment: 

Standard office equipment and related supplies for a selected patient population. Mechanical devices.

Working Environment:

• Work environment is located in a comfortable indoor area.
• Conditions such as noise, odors, cramped work space and/or fumes could sometimes cause discomfort.
• Moderate to extreme physical effort may be required, such as walking, standing, performing CPR, and lifting materials, equipment, objects, and/or patients.
• Occasional lifting may be heavy and awkward, over 50 lbs.
• Vision, hearing, talking, and sense of touch abilities must be adequate to enable one to quickly and accurately perform tasks such as reading small print, reading from monitoring equipment, defining details, sending and receiving clear and accurate oral communication.
• Frequent periods of concentrated or focused attention will be needed to interpret visual, auditory, and sensory inputs.
• Rotating shifts may be required.
• Alertness and careful attention to detail will be required to avoid injury.
• May be exposed to such occupational hazards as communicable diseases, radiation, chemotherapeutic agents, and disoriented or combative patients.
• May be required to work extended shifts in situations deemed necessary by the Practice Coordinator or Director of Nursing.