JOB SUMMARY: 

Creates positive patient and customer experience by consistently exceeding expectations in patient care, by coordinating clerical and medical activities of a healthcare team within a clinical entity and in alignment with UTMB Core Values.   

MAJOR DUTIES / CRITICAL TASKS: 

• Provides high level customer service in all interactions.
• Applies the policies of the clinical entity to schedule appointments.
• Pre-registers patients by obtaining patient demographics and insurance information.
• Verifies patient accounts and insurance at every encounter. 
• Collects all appropriate payments at time of visit.
• Answers calls, maintains positive working relationship and coordinates activities with all customers in alignment with UTMB core values.
• Arrives patients and prepares paperwork/chart for visit.
• Fully dispositions each patient within the designated timeline.
• Adheres to internal controls established for department.
• Performs related duties as required.

REQUIRED EDUCATION / EXPERIENCE: 

High school or equivalent and 2 years customer service and/or clerical experience.

EQUIPMENT: 

Standard office equipment. 

WORKING ENVIRONMENT: 

Standard hospital, clinical and/or office environment. 

OTHER: 

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. 

 ANY QUALIFICATIONS TO BE CONSIDERED AS EQUIVALENTS IN LIEU OF STATED MINIMUMS REQUIRE THE PRIOR APPROVAL OF THE CHIEF HUMAN RESOURCES OFFICER.

 THE UNIVERSITY OF TEXAS MEDICAL BRANCH AT GALVESTON IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION UNIVERSITY