Job Summary:

To provide the advisory, technical, and administrative skills necessary to manage programs, projects, and/or improve performance of Logistics' operations. Primarily responsible for the operational planning and administration of an assigned service area(s).

Major Duties / Critical Tasks:

• Develops and manages operational plans for assigned service area(s), as well as, organizing, staffing and supervising assigned staff.
• Develops and implements systems, controls, policies and procedures to effectively manage performance and to ensure efficient operations; reduce operating costs; avoidance of risk and loss to persons and property; and compliance with applicable laws, regulations and institutional policies.
• Monitors and evaluates performance of staff and operations and implements corrective actions as necessary and appropriate.
• Develops and maintains effective relationships with internal and external customers and serves as a principal liaison between customers and operations.
• Ensures that a staff development and training program is in place; develops a variety of instructional material for use by assigned staff; and that required training is completed.
• Coordinates the development, delivery, and analysis of surveys.
• Conducts assessment of customer training needs making modifications to training program, as appropriate.
• Recommends and facilitates the collaborative development of process change, new programs, and operational plans.
• Facilitates the development of integrated processes and systems among multiple service/process areas to optimize operational efficiency.
• Serves as project manager coordinating process improvement projects for a specific service/process area or between multiple service/process areas.
• Coordinates and/or assist in personal development planning for service/process areas; provides mentoring and coaching for employee development.
• Assists service/process areas in benchmarking and facilitates continuous process improvement.
• Works closely with customers and service/process areas in proactively facilitating the resolution of problems / issues and consults with customers / areas on process improvements to reduce / eliminate problems.
• Provides on-going coaching, mentoring, and counseling to employees to affect a shift toward employee empowerment and the development of work teams.
• Assists, recommends, and facilitates the collaborative development of team process change, new programs, and operational planning.
• Provides creative solutions to service/process areas in their efforts to improve how work is organized and accomplished.
• Provides guidance and mentoring in the professional development of individuals and/or teams.
• Provides team support regarding technical expertise, problem resolution / troubleshooting, training, coaching, and team facilitation
• Identifies key customers and forecasts customers’ needs.
• Prepares training presentations, obtains visual aids for training programs and conducts customer training.
• Serves as public relations and communication representative for the process promoting process programs and services.
• Assists in the coordination and organization of customer focus educational / support programs.
• Coordinates compliance with all applicable UTMB, State, and Federal rules and regulations; Coordinates and/or assists in the development of service/process area policies and procedures.
• Maintains & reports service/process area outcomes.
• Oversees and/or coordinates administrative tasks for service/process area (e.g., time & attendance, work schedules, work assignments, & performance evaluations).
• Coordinates and/or assist in process benchmarking and facilitates continuous process improvement for service/work area.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Required Education / Experience:

Bachelor’s degree or equivalent and five years related experience with a minimum of two (2) years at a supervisory level.

Accompanying Knowledge, Skills, Abilities & Competencies (KSACs)

• Demonstrated knowledge and application of management principles and techniques
• Demonstrated technical/operational expertise in one or more service/process areas
• Demonstrates a high degree of initiative in the development and implementation of an operating plan and / or project plan.
• Ability to Ability to lead organizational change and to facilitate the development of new methods, procedures, services, or operational concepts.
• Good analytical and problem resolution skills.
• Demonstrates excellent teaching, coaching, mentoring, and/or facilitation skills.
• Good project management skills.
• Ability to analyze and interpret data and prepare written analysis/recommendations
• Demonstrated exceptional customer service skills.
• Excellent verbal and written communication skills.
• Demonstrates the ability to proactively assist customers with their immediate and long- term needs.
• Excellent organizational skills.
• Solid working knowledge of UTMB policies and procedures.
• Good time management skills..
• Ability to work in a team based environment contributing ideas, participating in team decisions, and achieving team outcomes.

Equipment: 

Standard office equipment.

Working Environment:

Standard hospital, clinical and/or office environment.

Other: 

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. 

Any qualifications to be considered as equivalents in lieu of stated minimums require the prior approval of the Chief Human Resources Officer.