JOB SUMMARY:

To provide clinical supervision and training, administrative oversight for staff, and management of an assigned area within Care Management and to assure that services are provided efficiently, appropriately, and in a timely manner.

MAJOR DUTIES / CRITICAL TASKS:

• Provides Clinical supervision and training to assigned staff.

  • Applies advanced specialty knowledge, clinical skills and expertise in treatment and discharge planning to assist staff in performance of patient care.

  • Manages, develops, and evaluates personnel and guides clinical performance by identifying strengths and weakness and setting performance goals.

  • Clarifies for staff their responsibilities and accountabilities, job performance expectations, and departmental and institutional policies and procedures.

  • Assess the skills base of assigned staff and provides individualized training or makes training opportunities available.

  • Provides both routine clinical supervision / consultation and emergency assistance in crisis situations.

  • Ensures that new personnel complete orientation requirements and documents competency.

• Provides leadership and direction for assigned area.

  • Participates on interdisciplinary committees within the institution.

  • Conducts area team meetings for information sharing, training, resolves team issues, problem identification and resolution.

  • Collaborates with other managers to set goals and plan the direction for the department.

  • Coordinates the hiring of new personnel for assigned area, makes recommendations to Assistant Director, and accurately maintains necessary documentation.

• Adheres to resource / cost containment and budgetary guidelines.

  • Establishes staffing patterns that reflect both appropriate coverage of clinical areas and appropriate use of budgeted positions.

  • Monitors individual worker productivity and recommends to the Assistant Director staffing levels to improve productivity.

• Promotes positive guest and peer relations.

  • Monitors patient satisfaction through quality assessment / improvement practices and satisfaction questionnaires.

  • Establishes behavioral expectations for all personnel that promote positive guest and peer relations.

  • Consistently communicates in a professional and courteous manner.

  • Facilitates negotiation among team members and deals directly with interpersonal conflict.

  • Makes appropriate adjustments in assessments, plans and interventions based on the specific ages of patients served as seen in the attached addendum.

• Facilitates the planning, development, implementation, and evaluation of special projects, programs, and research, as assigned.

• Participates in and supports continuous quality improvement and risk management programs both in the department and the clinical area.

• Assumes responsibility for clinical assignments.

• Demonstrates productive problem-solving techniques, interpersonal relations and communication skills, which help minimize inter / intradepartmental conflicts.

• Assumes responsibility for remaining current in job-related knowledge and skills and continuing education and licensure requirements.

• Adheres to internal controls established for department.

REQUIRED EDUCATION / EXPERIENCE:

Licensure as a Registered Nurse (RN) or Social Worker (LBSW, LMSW, LCSW) and five years of inpatient experience in a hospital environment. 

EQUIPMENT: 

Able to use appropriate computer equipment and applications. 

WORKING ENVIRONMENT:

·        Hospital, ambulatory care, or community environment.

·        Conditions such as noise, odors, cramped workspace and/or fumes could sometimes cause discomfort

·        Moderate physical effort may be required, such as walking, standing, and lifting materials, equipment, and/or objects

·        Must be able to move about the physical facilities in which they are located in order to visit patients

·        Vision, hearing, speech, and sense of touch abilities must be adequate to enable one to quickly and accurately perform tasks such as reading small print, reading from monitoring equipment, defining details, sending and receiving clear and accurate oral communication

·        Shift, on-call, holiday and weekend work may be required

·        Alertness and careful attention to detail will be required to avoid injury

·        May be exposed to occupational hazards such as communicable diseases, and disoriented or combative patients 

OTHER:

May be required to be on standby and work extended shifts in situations deemed necessary by department management or hospital administration.  Specific job assignment, requirements or physical location of positions may be changed.  Job is security sensitive and subject to security clearance 

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

ANY QUALIFICATIONS TO BE CONSIDERED AS EQUIVALENTS IN LIEU OF STATED MINIMUMS REQUIRE THE PRIOR APPROVAL OF THE CHIEF HUMAN RESOURCES OFFICER.

 THE UNIVERSITY OF TEXAS MEDICAL BRANCH AT GALVESTON IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION UNIVERSITY