JOB SUMMARY:

Provides technical support of desktop computers, thin clients, applications, and related technology. 

ESSENTIAL JOB FUNCTIONS:

• Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading PC hardware, software, and equipment to ensure optimal workstation performance.  
• Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• Install, configure, and determine ongoing usability of desktops, laptops, MACs, peripheral equipment and software within established standards and guidelines. 
• Troubleshoot trouble tickets to resolve basic to complex technical problems with desktop computing equipment. 
• Troubleshoot and provide solution for basic to complex printer trouble calls.
• Provide customer assistance with directory services and remote access tools. 
• Provide expertise in hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.
• Computer imaging creation, pushing and pulling using various products.
• May serve as mentor, provide training, or assist Desktop Support Specialists.
• Adheres to internal controls and reporting structure.

MARGINAL OR PERIODIC JOB FUNCTIONS:

• Performs related duties as required.

REQUIRED EDUCATION / EXPERIENCE:

Associates degree or equivalent in related field and one year customer service, or desktop user support, or related experience.

EQUIPMENT:

Standard office, clinical or hospital computer based equipment.

WORKING ENVIRONMENT/LOCATION OF POSITION:

Standard hospital, clinical and/or office environments.

OTHER:

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

ANY QUALIFICATIONS TO BE CONSIDERED AS EQUIVALENTS IN LIEU OF STATED MINIMUMS REQUIRE THE PRIOR APPROVAL OF THE VICE PRESIDENT FOR HUMAN RESOURCES AND EMPLOYEE SERVICES.