JOB SUMMARY:

Provide quality, expedient customer service in regards to employee’s total reward and compensation package.  Facilitate and market highly effective benefit enrollment programs, as well as foster and maintain strong vendor relationships. Review administrative process(es) and make necessary changes that capture productivity enhancements to support the Division and UTMB’s mission of providing quality health care to our employees and community. Act in a lead role pertaining to faculty questions and problem solving issues. Coordinate/supervise staff.  Accountable for Service Center front desk questions and answers.

ESSENTIAL JOB FUNCTIONS: 

• Responsible for overseeing, supervising and performing the processing and maintenance of insurance records for employees, claims, retirees and retirement plan calculations and annual audits of the plans.  This includes detailed analysis and calculations of retirement data for annual maximum exclusion allowances, in depth counseling and advisement.  Assist in the processing of disability and Life/AD&D claims.
• Responsible for developing, overseeing and conducting various benefits related in-services and presentations, which may include a portion of new employee orientation, on-going training of benefit programs, plans and policies, and administering the annual benefits fair.
• Responsible for performing quality reviews on notification of participants’ eligibility for continuation of health benefits (COBRA).  Be knowledgeable in all processes and procedures in regards to benefits administration. Oversee the department’s central filing system. Provide customer service support as well as offer special assistance on projects and marketing initiatives.
• Responsible for the development and maintenance of department policies and procedures, retirement and benefit interpretation.  Work with Finance and Employee Relations in maintaining Human Resources policy and procedure that relate to benefits administration.  

• Increase employees’ understanding and participation in benefit programs as needed, and to educate employees regarding the value of our mandatory and supplementary retirement plans.
• Initiate searches and implement changes to enhance administration process, specifically applications to reduce manual intervention.  Plan, implement and communicate special projects.
• Act as Benefits liaison to TDCJ.
• Influence vendors to meet desired outcomes.
• Effectively utilize a win-win approach when resolving employee issues.  Be compassionate and reassuring to employees when assisting with the aspects of life, sick leave pool and disability claims.
• Adheres to internal controls and reporting structure.

MARGINAL OR PERIODIC JOB FUNCTIONS:

Performs related duties as required.

REQUIRED EDUCATION / EXPERIENCE: 

Bachelor’s degree or equivalent, and two years related experience.

EQUIPMENT:

Standard office equipment.

WORKING ENVIRONMENT/LOCATION OF POSITION:

• Standard office environment. This position requires a high degree of visibility and interaction with executives and faculty, as well as required travel and minimum physical demands.   

OTHER:

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

 ANY QUALIFICATIONS TO BE CONSIDERED AS EQUIVALENTS IN LIEU OF STATED MINIMUMS REQUIRE THE PRIOR APPROVAL OF THE CHIEF HUMAN RESOURCES OFFICER.

THE UNIVERSITY OF TEXAS MEDICAL BRANCH AT GALVESTON IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION UNIVERSITY