JOB SUMMARY:

Provide quality, expedient customer service in regards to employee’s total reward and compensation package by facilitating benefits service lines, while maintaining a high compliance of laws and regulations related to benefits administration.  Maintain a high productivity which enhances the support of the Division and UTMB’s mission of providing quality health care to our employees and community.  Accountable for providing quality and stellar customer service to all customers. 

 ESSENTIAL JOB FUNCTIONS:

• Responsible for processing and maintaining insurance enrollments/records for employees, retirees and retirement benefits, which includes processing disability and Life/AD&D claims and assisting in audits, and required functions of on-boarding.

• Responsible for conducting various benefits related in-services and presentations, which may include a portion of new employee orientation, exit sessions, on-going training of benefit programs, plans and policies, and the annual benefits fair.
• Responsible for accurate and timely data entry of all service related items, to ensure the proper eligibility for insurance participants as designated and employment eligibility verification.
• Responsible for quality assurance in processing and distributing notification of participants’ eligibility for continuation of health benefits (COBRA).  Including but not limited to correspondences regarding vesting/termination information. 
• Be knowledgeable and adhere to all processes and procedures in regards to Benefits Services.
• Assist with the department’s central filing system.
• Provide quality customer service.  
• Effectively provide quality benefits interpretation and effectively work with service entities in maintaining Human Resources policy and procedures related to benefits administration.  

• Effectively provide advisement/consultative services on employee benefits by increasing employees’ understanding and participation in benefit programs and educating employees regarding the value of all benefit related plans by providing benefit related feedback within a timely and efficient manner on all aspects of media.
• Initiate creative and intuitive searches and implement changes to enhance administration process, specifically applications to reduce manual intervention as well as participation, implementation and communication of special projects. 
• Liaison to Correctional Managed Care
• Effectively utilize a win-win approach when resolving employee issues.  Be compassionate and reassuring to employees when assisting with the aspects of life, sick leave pool and disability claims.
• Adheres to internal controls and reporting structure.

MARGINAL OR PERIODIC JOB FUNCTIONS:

• Performs related duties as required

REQUIRED EDUCATION / EXPERIENCE:

Associate Degree and 1 year of experience.

EQUIPMENT:

Standard office equipment

WORKING ENVIRONMENT/LOCATION OF POSITION:

Standard office environment.  This position requires a high degree of visibility and interaction with all levels of employees including classified, executives and faculty, as well as some travel and minimum physical demands.   

OTHER:

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

ANY QUALIFICATIONS TO BE CONSIDERED AS EQUIVALENTS IN LIEU OF STATED MINIMUMS REQUIRE THE PRIOR APPROVAL OF THE VICE PRESIDENT FOR HUMAN RESOURCES AND EMPLOYEE SERVICES.  

THE UNIVERSITY OF TEXAS MEDICAL BRANCH AT GALVESTON IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION UNIVERSITY