Job Summary:

To provide the advisory, technical, and administrative skills necessary to manage programs, projects, and/or improve performance of Logistics' operations. Primarily responsible for coordinating and facilitating the design, development, and implementation of systems, controls and processes for organizational development and/or to improve efficiency and effectiveness of operations.

Major Duties / Critical Tasks:

• Identifies key customers and forecasts customers needs.
• Develops strong partnership with customers and process areas to proactively understand their business and assess their needs.
• Reviews customer support reports and provides feedback to service/process areas recommending appropriate corrective action, if necessary.
• Coordinates and assists in the development of process communication and customer relation materials.
• Serves as liaison between customers and the process to provide customer assistance and information.
• Compiles and analyzes reports for customer education / training needs and process improvement opportunities
• Analyzes reports and surveys identifying process improvement opportunities and possible problem areas.
• Develops action plans to resolve problems and/or eliminate future problems.
• Conducts assessment of customer training needs making modifications to training program, as appropriate.
• Recommends and facilitates the collaborative development of process change, new programs, and operational plans.
• Facilitates the implementation of new methods, procedures, services, and/or operational concepts.
• Facilitates the development of integrated processes and systems among multiple service/process areas to optimize operational efficiency.
• Serves as project manager coordinating process improvement projects for a specific service/process area or between multiple service/process areas.
• Coordinates and/or assist in personal development planning for service/process areas; provides mentoring and coaching for employee development.
• Assists service/process areas in benchmarking and facilitates continuous process improvement.
• Works closely with customers and service/process areas in proactively facilitating the resolution of problems / issues and consults with customers / areas on process improvements to reduce / eliminate problems.
• Provides on-going coaching, mentoring, and counseling to employees to affect a shift toward employee empowerment and the development of work teams.
• Reports on team progress and attainment outcomes/change.
• Provides team support regarding technical expertise, problem resolution / troubleshooting, training, coaching, and team facilitation
• Develops curriculum and training programs to support the process and meet customer needs.
• Prepares training presentations, obtains visual aids for training programs and conducts customer training.
• Serves as public relations and communication representative for the process promoting process programs and services.
• Assists in the coordination and organization of customer focus educational / support programs.
• Assists, recommends, and facilitates the collaborative development of team process change, new programs, and operational planning.
• Coordinates compliance with all applicable UTMB, State, and Federal rules and regulations.
• Maintains & reports service/process area outcomes
• Coordinates and/or assists in administrative tasks for service/process area (e.g., time & attendance, work schedules, work assignments, & performance evaluations)
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Required Education / Experience:

Bachelor’s degree or equivalent and three years related experience (e.g., management consulting, organizational development; process re-engineering/re-design, and/or operations management).

Knowledge, Skills and Abilities:

• Good analytical and problem resolution skills.
• Demonstrates excellent teaching, coaching, mentoring, and/or facilitation skills.
• Good project management skills.
• Ability to analyze and interpret data and prepare written analysis/recommendations
• Demonstrated knowledge and application of process improvement, communication, and/or organizational development methodologies
• Good public speaking skills.
• Good technical knowledge of one or more process areas and good overall knowledge of all areas within the process.
• Demonstrates exceptional customer service skills.
• Excellent verbal and written communication skills.
• Demonstrates the ability to proactively assist customers with their immediate and long- term needs.
• Excellent organizational and time management skills.
• Working knowledge of UTMB policies and procedures.
• Ability to work in a team based environment contributing ideas, participating in team decisions, and achieving team outcomes.
   

Equipment: 

Standard office equipment.

Working Environment:

Normal office environment.

Other: 

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. 

Any qualifications to be considered as equivalents in lieu of stated minimums require the prior approval of the Chief Human Resources Officer.