Job Summary:

This position is responsible for providing administrative support and technical assistance to communications design staff to ensure customer needs and expectations are met.

Major Duties / Critical Tasks:

• Consults with customer to assess telecommunication needs, requirements and constraints. Includes requests for simple configuration of moves/adds/changes; and monitors project management of new voice and data systems for customers.
• Prepares and processes work orders for small projects in the system.
• Provides customer service help desk assistance for voice/data systems. Programs the voicemail system to create, modify, delete, and reset options.
• Maintains appropriate records to ensure efficient service is provided to customers. This includes but is not limited to work order schedules, switch documentation, and service request logs.
• Prepares project and billing reports for analyses by manager.
• Prepares statistical reports to assist management in monitoring and analyzing departmental activity.
• Participates as a team member
• Adheres to internal controls and reporting structures.
• Performs related duties as required.

Required Education / Experience:

Associate’s degree or equivalent and one year related experience.

Equipment: 

Standard voice and data communication systems

Working Environment:

Standard office equipment

Other: 

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. 

Any qualifications to be considered as equivalents in lieu of stated minimums require the prior approval of the Chief Human Resources Officer.