Job Summary:

Provides overall direction for Operations/Support Services in the delivery of voice mail, paging systems/services and automatic call distribution systems.

Major Duties / Critical Tasks:

• Manages technical staff required to meet voice mail, paging systems/services, automatic call distribution and pager/cellular system services.
• Prepares feasibility analysis and makes recommendations for changes or enhancements to services and equipment hardware and software based on the latest technological advancements.
• Ensures customer satisfaction by reviewing service/system performance levels and identifying areas for improvement. Develops methods to implement any changes or enhancements.
• Provides consultation services to system users on the potential use and configuration of system features and functionality. Develops configurations and system standards that will ensure advantageous implementation and acceptance.
• Provides end user support by developing and distributing feature information via system messages, campus-wide distribution and on an individual basis.
• Conducts analysis, prepares reports and makes recommendations for enhancements to services and equipment hardware and software.
• Provides support in the departmental planning and budgeting efforts by providing recommendations, statistical data and reports.
• Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.
• Performs related duties as required

Required Education / Experience:

Bachelor's degree or equivalent in related field and 3 years related experience

Equipment: 

Standard office equipment.

Working Environment:

Standard hospital, clinical and/or office environment.

Other: 

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. 

Any qualifications to be considered as equivalents in lieu of stated minimums require the prior approval of the Chief Human Resources Officer.