Emerging Leader Program

Emotional Intelligence (EQ) Series

Emotional Intelligence is a measure of how successful you are at interacting with others. It measures how well you are able to manage your own emotions, especially during times of stress, and how well you are able to help others manage their emotions.

Due to participants requests and feedback, we have added a 4th session.

Weekly Sessions:

• Session 1: Emotional Intelligence Overview
• Session 2: Developing Greater Self-Awareness and Assertiveness
• Session 3: Using Impulse Control to Enhance Stress Tolerance
• Session 4: Interpersonal Relationships and Moving Toward Happiness

Time: 8:00 a.m. - 12:00 p.m.

Cost: $200.00

Emotional Intelligence (EQ) Series for Faculty

Emotional intelligence is a measure of how successful you are at interacting with others. It measures how well you are able to manage your own emotions, especially during times of stress, and how well you are able to help others manage their emotions.

Weekly Sessions:

• Session 1: Emotional Intelligence Overview
• Session 2: Gaining Self-Awareness and Learning to Assert Appropriately
• Session 3: Using Impulse Control to Enhance Stress Tolerance
• Session 4: Interpersonal Relationships and Happiness

Time: To be determined

Cost: $200.00

...click here for more information...

Express Yourself: Presenting Your Thoughts and Ideas

This new course consists of a combination of material created by achieveglobal and UTMB's ODT&R staff. It is designed to assist participants by raising their confidence and skill in presenting their thoughts and ideas. Participants learn techniques for planning, organizing and delivering results-orientated messages. In addition, the course contains material on fielding questions, body language, combating nervousness, creating presentations that appeal to all types of learners, how to deal with difficult participants and more....These techniques can be used in situations ranging from informal discussions to formal presentations.

Time: 8:00 a.m. - 5:00 p.m.

Cost: $79.00

FYI - Lunch and Learn - Brown Bag Series

Join us for information packed brown bag lunch sessions that will help you find your way around the UTMB system with ease, give you insightful personal information or provide you with additional skills. Each session will include a guest speaker from areas such as Accounting, Human Resources, Employee Assistance, Payroll, Benefits, Employee Records, Budget, Campus Police, community agencies and much more…

Time: 12:00 p.m. - 1:00 p.m.

Cost: FREE

NEW IN 2005!!!! Giving and Receiving Constructive Feedback™

Both individuals and organizations benefit from honest, objective feedback about how things are going. A constant exchange of information keeps everyone on track and helps the organization stay competitive. Problems come to the forefront before they get out of hand, information that can improve performance gets to the right people at the right time, and people build strong working relationships. In this AchieveGlobal unit, participants learn constructive approaches to giving and receiving feedback with an emphasis on maintaining a spirit of openness and mutual respect.

Time: 8:00 a.m. - 12:00 p.m.

Cost: $65.00

NEW IN 2005!!!! Giving Recognition™

In today's cross functional work environment, everyone, not just supervisors and managers, must learn to give recognition to peers and those outside of the organization in order to create and sustain a productive workplace. In this AchieveGlobal unit, participants learn to acknowledge efforts and results in meaningful and appropriate ways. They discover that recognition is a powerful tool everyone can use to build better working relationships and to encourage others.

Time: 8:00 a.m. -12:00 p.m.

Cost: $65.00

NEW IN 2005!!!! Healing Customer Relationships™

Serving customers who are upset is a challenge for both new and experienced services providers. Working with a customer who has had a bad experience with the organization demands extraordinary patience and tact. Research shows, however, that the effort can restore the customer’s loyalty, while creating a relationship that is stronger than it was before.

In this AchieveGlobal module, participants explore the positive potential of negative customer experiences and learn four guidelines for restoring a customer’s trust and confidence. The skills and techniques presented in the module can help service providers manage personal reactions to customer behaviors, effectively defuse negative emotions, quickly address the customer’s concern and demonstrate commitment to the customer relationship.

Time: 8:00 a.m. - 12:00 p.m.

Cost: $65.00

Healthcare Spanish

We are pleased to partner with Galveston College in offering Healthcare Spanish to UTMB staff, faculty and students.

...click here for more information...

Helping Your Team Work™

This new course was created by AchieveGlobal and is designed for "front line employees" to take a close look at key team behaviors-thinking big picture, extending a hand, appreciating others and making one's needs known. Participants will recognize the value of strong teamwork and the consequences of a lack of teamwork. Using four TEAM guidelines, participants will assess examples, evaluate their own team behaviors, apply the guidelines in practice situations and plan for application after class.

Time: 8:00 a.m. - 12:00 p.m.

Cost: $65.00

Identifying Work Priorities and Setting Verifiable Goals™

This new course was also created by AchieveGlobal and consists of two closely related processes. The first helps people to prioritize their work according to the key results the organization is trying to achieve. The second process, goal setting, begins where the first leaves off. Participants learn a common-sense approach that helps them to formulate clear goals, add objective terms so they can verify results, and limit goals to those with high payoffs for the entire organization.

Time: 8:00 a.m. - 12:00 p.m.

Cost: $65.00

Increasing Personal Effectiveness (IPE)

This 3 day workshop is designed to utilize employees who want to make a difference! IPE doesn't simply describe a process. It coaches people on how to succeed - not just what succeeding looks like. It breaks barriers, taking employees to new solutions and new levels of effectiveness.

Course Content (3 Sessions):

• Skills for understanding self and others
• Techniques to initiate and maintain effective interactions
• Goal setting
• Communicating with clarity and understanding
• Coping with stress and change
• Working with others
• Confronting problems

Time: 8:00 a.m. - 5:00 p.m.

Cost: $275.00

Increasing Personal Effectiveness (IPE) Renewal

Time: 8:00 a.m. - 12:00 p.m.

Cost: $165.00

Manager Certification Program

This 7 week program has been designed for those individuals who are in the third generation of leadership, that is, the participant's direct reports should also have leadership accountabilities. Upon completion, each participant will have a full understanding of their current leadership strengths and development needs, learn how to improve the performance of their work groups by better understanding human interactions and problem solving and develop the ability to influence others.

Weekly Sessions (7 - 4 hour sessions):

• Leadership Style Assessment and Situational Leadership
• Assessing Employee Needs Through Change: Maximizing the Birkman Method
• Developing Employees and Challenging High Potentials
• A Look at Demographic Influences on Organizational, Team and Individual Performance
• Tools for Launching and Refueling High Performance Teams
• Maintaining Work/Life Balance Through Effective Negotiation
• Acknowledging Our Contributions: Individual Project Presentations and Graduation

Time: 8:00 a.m. - 12:00 p.m., Graduation Ceremony 12:00 p.m. - 1:00 p.m.

Cost: $345.00 *$250.00 if you have already taken the Birkman assessment

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Moving from Conflict to Collaboration™

In this course from AchieveGlobal participants will look at the value of collaboration in the ever changing workplace. The unit will teach skills needed to turn conflicts into opportunities to achieve positive and productive results. Participants will identify behavior patterns that undermine the ability to address conflict constructively and they will describe productive methods of dealing with these undermining behaviors.

Time: 8:00 a.m. - 12:00 p.m.

Cost: $65.00

New Employee Orientation

Orientation is designed to acquaint new employees with UTMB's history, mission, and goals. It will provide necessary policy,
procedure, health, safety, and security guidelines for new employees, as well as an overview of available benefits.

NOTICE: Effective February 7, 2005 New Employee Orientation will move to Open Gates 2419 Sealy. Need Directions? Click here.

Time: 8:00 a.m. - 4:15 p.m.
Location: Open Gates, 1st Floor

Cost: FREE

NEW IN 2005!!!! Proactive Listening™

This course is designed to provide individuals with valuable information on the art of listening. Participants will receive assistance with obtaining the skills to listen objectively and be fully present with people they communicate with.

Time: 8:00 a.m. - 12:00 p.m.

Cost: $75.00

NEW IN 2005!!! Reaching for Stellar Service™

To provide the kind of service that creates customer loyalty, organizations need people with; strong interpersonal skills, a “can-do” attitude, awareness of the wider organizational context in which they work and daily commitment to delivering exceptional service.

In this AchieveGlobal module, participants define “stellar service” based on their own experience as customers and discuss the goal of stellar service (customer loyalty) and its benefits.

They also explore the concept of “defining moment,” which are the points in time when customers judge the service they receive. In addition they discover that, as service providers, their central task is to create positive defining moments for their customers.

The remainder of the module shows participants how to create those moments. They explore the three dimensions of service (human, business and hidden) and consider qualities that customers expect in service they receive.

Time: 8:00 a.m. - 12:00 p.m.

Cost: $65.00

New in 2005!!! Serving a World of Customers™

In the world of stellar service, there is no room for a one-size-fits-all approach. Each customer is different and deserves to be treated with his or her unique differences clearly in mind. Four key areas of difference that can affect a customer’s service needs include physical ability, language ability, culturally-dictated expectations, and familiarity with technology.

This module helps participants provide helpful, attentive and sensitive service to customers regardless of their differences in these areas. Participants discuss the dangers of labeling and stereotyping customers, and explore the opportunity to create customer loyalty by responding to each customer’s individual needs. They learn to recognize the cause that may point to special customer needs, to ask respectful questions to clarify those needs, and to generate options and take action once the needs are identified. They also learn to recover smoothly and quickly when their well meaning efforts have a negative impact on the customer.

This AchieveGlobal program is designed to help participants develop the skills necessary to master an important challenge of delivering stellar service: providing respectful service tailored to special needs.

Time: 8:00 a.m. - 12:00 p.m.

Cost: $65.00

7 Habits of Highly Effective People

In this powerful program developed by Stephen R. Covey, Ph.D., you will be introduced to foundational principles and habits that will reinforce your effective behaviors and help you examine what may be preventing you from reaching your full personal and professional potential.

The 7-Habits include (3 - 8 hour sessions):

• Habit 1: Be Proactive
• Habit 2: Begin with the End in Mind
• Habit 3: Put First Things First
• Habit 4: Think Win-Win
• Habit 5: Seek First to Understand, then to be Understood
• Habit 6: Synergize
• Habit 7: Sharpen the Saw

Time: 8:00 a.m. - 5:00 p.m.

Cost: $300.00

7 Habits of Highly Effective People Renewal

Time: 8:00 a.m. - 5:00 p.m.

Cost: $50.00

Supervisor Certification

Take this opportunity to enroll yourself or one or your front-line supervisors in this essential program aimed at enhancing knowledge and awareness. Participants are required to work on a project for implementation in their work areas throughout the series and will graduate with essential skills to help build leadership effectiveness!

Topics for this 10-week program include:

• Session 1: Supervising with Style
• Session 2: The Solution to Problem Solving/Conflict to Collaboration
• Session 3: Planning for Performance and Evaluation/Maintaining Effective Performance Through Coaching
• Session 4: Legal Aspects of Supervision
• Session 5: Interviewing and Selection
• Session 6: Managing Your Priorities™
• Session 7: Disciplinary Action and Documentation
• Session 8: Giving Recognition™
• Session 9: An Inside-Out Approach to Supervision: The Key to Effectiveness Lies Within
• Session 10: Project presentations and graduation

Time: 8:00 a.m. - 12:00 p.m., Graduation Ceremony 11:00 a.m. - 12:30 p.m.

Cost: $399.00

...click here for more information...

Teambuilding Tools

Are you a supervisor or manager in need of team building tools for your workplace? The ODT&R Team Building class is designed to provide team building theory and to give practical team building activities for use in staff meetings or mini-retreats. We will provide strategies for successful activity facilitation to ensure that your employees get the most out of your team building activities. Comfortable clothing is necessary for this highly interactive class!

Time: 8:00 a.m. - 5:00 p.m.

Cost: $99.00