OWD provides high quality development courses to UTMB staff in an effort to support the university and to avoid the tremendous expense of outside programs.
Below is an explanation of the various forums we currently offer. The training classes listed on this page are now available for registration. Register Here
Hiring the right employee is crucial. The single best predictor of of future behavior. This course will provide you with the basics, to help you ask the "right" questions during the interview process.
AIDET - Customer Service Training
Acknowledge, Introduce, Duration, Explanation and Thank You - is a powerful communication framework for all employees.
Emotional Intelligence is a measure of how successful you are at interacting with others. It measures how well you are able to manage your own emotions, especially during times of stress, and how well you are able to help others manager their emotions.
No course description is available at this time.
Generational Differences in the Workplace
For the first time in American history, there are four distinct generations in the work-place; the Traditional Generation, Baby Boomers, Generation X and Generation Y (or Nexters). Through defining events, each generation has developed a qnique "filter" through which they hear and process information. This forum will give you a unique, humorous and ENERGETIC look at how we can bridge the generation gap in the work place.
Making iSpace My Space - Introduction to iSpace
iSpace is a secure web application, available to all employees and students, that allows you to upload and access documents from any computer with an internet connection. iSpace has many features and benefits, such as managing permissions, full content indexing, securely sharing files with people inside and outside UTMB, and document workflow to automate tasks. Xythos Drive, a utility that integrates with iSpace and allows access to your files from a drive letter, will also be discussed. iSpace is widely used across our institution.
This is a high level overview, but there will be time for questions and more specific training can be scheduled.
Strategies for Self-Renewal
Ever wonder why you're doing what you're doing? Ever have one of those days when you just want to give up? Sometimes you need a boost? Well then this is the session for you! Come define your purpose, learn to dream and set personal goals, "counter" those negative thoughts and renew yourself! Come have some fun and get some tips and tools to help you enhance your life.