Both individuals and organizations benefit from honest, objective feedback about how things are going. A constant exchange of information keeps everyone on track and helps the organization stay competitive.

Problems come to the forefront before they get out of hand, information that can improve performance gets to the right people at the right time, and people build strong working relationships. In this AchieveGlobal unit, participants learn constructive approaches to giving and receiving feedback with an emphasis on maintaining a spirit of openness and mutual respect.

In today's cross functional work environment, everyone, not just supervisors and managers, must learn to give recognition to peers and those outside of the organization in order to create and sustain a productive workplace. In this AchieveGlobal unit, participants learn to acknowledge efforts and results in meaningful and appropriate ways. They discover that recognition is a powerful tool everyone can use to build better working relationships and to encourage others.

This new course was created by AchieveGlobal and is designed for "front line employees" to take a close look at key team behaviors-thinking big picture, extending a hand, appreciating others and making one's needs known.

Participants will recognize the value of strong teamwork and the consequences of a lack of teamwork. Using four TEAM guidelines, participants will assess examples, evaluate their own team behaviors, apply the guidelines in practice situations and plan for application after class.

This new course was created by AchieveGlobal and consists of two closely related processes. The first helps people to prioritize their work according to the key results the organization is trying to achieve.

The second process, goal setting, begins where the first leaves off. Participants learn a common-sense approach that helps them to formulate clear goals, add objective terms so they can verify results, and limit goals to those with high payoffs for the entire organization.

In this course from AchieveGlobal participants will look at the value of collaboration in the ever changing workplace. The unit will teach skills needed to turn conflicts into opportunities to achieve positive and productive results.

Participants will identify behavior patterns that undermine the ability to address conflict constructively and they will describe productive methods of dealing with these undermining behaviors.

This course is designed to provide individuals with valuable information on the art of listening.

Participants will receive assistance with obtaining the skills to listen objectively and be fully present with people they communicate with.

To provide the kind of service that creates customer loyalty, organizations need people with; strong interpersonal skills, a “can-do” attitude, awareness of the wider organizational context in which they work and daily commitment to delivering exceptional service.

In this AchieveGlobal module, participants define “stellar service” based on their own experience as customers and discuss the goal of stellar service (customer loyalty) and its benefits.

They also explore the concept of “defining moment,” which are the points in time when customers judge the service they receive. In addition they discover that, as service providers, their central task is to create positive defining moments for their customers.

The remainder of the module shows participants how to create those moments. They explore the three dimensions of service (human, business and hidden) and consider qualities that customers expect in service they receive.